Refund and return policy

1. Satisfaction and baseline eligibility

If you are dissatisfied with an ActiveRoot purchase, you may request a refund within thirty calendar days of the delivery date shown by the carrier for unopened products that remain sealed and in resalable condition, subject to verification of purchase and inventory status.

Refunds are issued to the original payment method when technically possible. If the original card expired or was replaced, we may require alternative verification consistent with payment network rules.

2. Opened dietary supplements

For safety and hygiene reasons, opened bottles or blister packs may not qualify for refund unless applicable law requires otherwise or we confirm a quality defect attributable to manufacturing or handling before delivery. This approach mirrors common practice for ingestible products and helps us maintain batch traceability.

3. How to request a refund or return

1. Email talk@xogvalenedhuner.world with your order number, the email used at checkout, and a short description of the issue.
2. Include photographs if the shipment arrived damaged or if labeling appears inconsistent with your order confirmation.
3. Wait for written approval before shipping items back, unless we instruct you to discard the product for safety reasons.

4. Shipping and restocking considerations

Original outbound shipping charges are generally non-refundable unless the return results from our error or a defective product we confirm. Return shipping may be your responsibility unless we provide a prepaid label as part of an approved claim.

5. Processing timelines

After we approve a return and receive the goods at the designated facility—or after we approve a refund without a physical return—most refunds post within five to ten business days. Banks may take additional time to display credits on your statement.

6. Damaged or incorrect shipments

If your package arrives damaged or contains the wrong item, notify us within seven days of delivery with clear photos of the outer carton, inner packing, and product labels. We will work with you on replacement or refund options consistent with inventory and regulatory constraints.

7. Chargebacks and payment disputes

We prefer to resolve concerns directly. If you initiate a chargeback, we may provide your bank with tracking and fulfillment records. Unfounded chargebacks may affect future order acceptance at our discretion, subject to law.

8. Contact details

Nothing in this policy creates a warranty beyond what is stated on the product label or required by law. Individual experiences with dietary supplements vary; refunds do not imply any particular outcome from use.